Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5016958
Complaint Overview
Complaint ID: 5016958
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Arizona
ZIP Code: 85296
Date Received: 2021-12-16T12:00:00-05:00
Date Sent to Company: 2021-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
This complaint concerns unauthorized money transferrers from our Wells Fargo Account through XXXX Debit. Unauthorized transferrers are as listed below : XXXX {$470.00} XXXX {$480.00} XXXX {$3500.00} XXXX {$3500.00} XXXX {$3500.00} We complained to our branch and to the Wells Fargo Claims Assistance Center. Our claim was denied by Wells Fargo. They stated that the transfer of the money must have been through hacking of our computer. We contacted XXXX, our system security application, and they stated there is not evidence of hacking or a virous on our system. We provided this information to Wells Fargo- but they have not replied for a month. The Case Number with Wells Fargo is XXXX
Frequently Asked Questions
What is Complaint #5016958 about?
Complaint #5016958 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-12-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.