Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5013109
Complaint Overview
Complaint ID: 5013109
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Arkansas
ZIP Code: 72116
Date Received: 2021-12-15T12:00:00-05:00
Date Sent to Company: 2021-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I disputed an account I have no knowledge of on the Equifax website, which is shown as XXXX in the amount of {$360.00}. After disputing this account, I received an email on XX/XX/2021 stating that the account had been verified that it belongs to me, in which I didn't agree. I then sent a letter to Equifax on XX/XX/2021 asking for the method of investigations and what procedures were used to determine the accuracy and completeness of the disputed information. On XXXX XXXX I received a letter from Equifax with my credit report with the disputed account still on it, stating it had been verified but the method of investigation was not included in this letter.
Frequently Asked Questions
What is Complaint #5013109 about?
Complaint #5013109 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-12-15T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.