Payday loan, title loan, or personal loan -- Charged fees or interest you didn't expect -- Complaint #5009865
Complaint Overview
Complaint ID: 5009865
Company: Truist Financial Corporation
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Charged fees or interest you didn't expect
State: Maryland
ZIP Code: 20602
Date Received: 2021-12-14T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My complaint against LightStream is that I was overcharged interest and I did not receive my 1 percent interest rate discount as advertised for doing automatic debit from my checking account. Also I am being overcharged with the interest rate I was given and my resolution is that Lightstream credit back all the interest due to me after I took out the loan. I am being charged about 10 % more interest on this loan than agreed to when I signed with Lightstream and I reached out to the company in regards to this issue on XX/XX/XXXX in regards to my loan being calculated incorrectly and I requested a copy of my amortization schedule which I never received. Account XXXX Create Nickname Original Loan Terms Loan Amount : {$13000.00} Interest Rate : 12.44 % Loan Term : 48 months Funding Date : XX/XX/XXXX Current Loan Terms Principal Balance : {$8000.00} Interest Rate : 12.44 % Current Term : 25 Payment Method : AutoPay Payment Amount : {$360.00} Date Next Payment Due : XX/XX/XXXX Amount Due : {$360.00} Per Diem : {$2.00} Interest Paid This Year : {$1100.00} Interest Paid Last Year : {$1500.00} Lifetime Interest Paid : {$2600.00}
Frequently Asked Questions
What is Complaint #5009865 about?
Complaint #5009865 was filed against Truist Financial Corporation regarding Payday loan, title loan, or personal loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2021-12-14T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.