Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5009323
Complaint Overview
Complaint ID: 5009323
Company: Payward Ventures INC. DBA Kraken
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
ZIP Code: XXXXX
Date Received: 2021-12-14T12:00:00-05:00
Date Sent to Company: 2022-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am complaining against Kraken, a Registered E-Money Service Provider, for misconduct that manifested in the breach of duty of care. On or about XX/XX/2019, I entered into an investment contract with XXXX XXXX using my XXXX XXXX XXXX account to transfer XXXX XXXX. I transferred my hard-earned money under the instructions of the fraudsters, thinking that I am engaging a legitimate investment firm, however, XXXX XXXX have taken my funds and failed to repay the money to me upon request. Enclosed you will find a letter with detailed information about my case.
Frequently Asked Questions
What is Complaint #5009323 about?
Complaint #5009323 was filed against Payward Ventures INC. DBA Kraken regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-14T12:00:00-05:00.
How did Payward Ventures INC. DBA Kraken respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Payward Ventures INC. DBA Kraken?
Yes, visit the Payward Ventures INC. DBA Kraken company profile at readthecomplaint.com/company/payward-ventures-inc-dba-kraken to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.