Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5007956
Complaint Overview
Complaint ID: 5007956
Company: Upstart Holdings, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Wisconsin
ZIP Code: 54650
Date Received: 2021-12-14T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened up a loan account with Upstart on XX/XX/2021. I received a very deceiving email telling me to make my payment to a different address and send in a check. I was notified by my anti-virus and protection service that my account with Upstart was compromised. Since then I have received at least 10 calls of people trying to scam me. I have received a fake check in the mail for {$1100.00} stating it was from XXXX - Another scam -- I returned the check and paperwork to the XXXX in XXXX, WI on XXXX XXXX and they are going to turn it into the police. I have been receiving multiple emails and calls with people trying to scam me, one today saying they are from XXXX and I purchased a $ $ $ computer, I hung up. They have tried to call me back at least 4 more times. I answered but didn't give any name or info they wanted and they hung up on me again. I am very concerned. I have tried to contact Upstart to let them know mine ( and probably their whole system of people 's info, bank info, etc. ) has been compromised. I told them on XXXX XXXX when they tried to call me asking for my payment and I told them I received this email. This is the first that I noticed something was wrong. I still have the email. I told them 3x by phone and email and they are doing nothing to protect my information. This is a loan company and they have my bank, personal information such as my email, physical address, phone number that has been compromised. They need to do something about this just like any other bank. Upstart legitimate info is the first info I copied and second info is the fraudulent email. Theses two are divided by a line. UPSTART LEGITAMATE INFORMATION General support For support questions, contact XXXX. Press For press inquiries, contact XXXX. Businesses For business partnerships, contact XXXX. Affiliates For marketing affiliate partnerships, contact XXXX. Institutions For institutional investor, contact XXXX. For individual investor program support, contact XXXX. Phone Customer Support : ( XXXX ) XXXX ( local ) XXXX ( toll-free ) Corporate Inquires ( Press/Businesses/Affiliates/Institutions ) : XXXX ( toll-free ) Operating hours General support : Monday to Friday on business days : XXXX XXXX - XXXX XXXX PT ( XXXX XXXX XXXX XXXX XXXX ET ) Saturday and Sunday : XXXX XXXX XXXX XXXX XXXX PT XXXX XXXX XXXX XXXX XXXX XXXX ET ) Payments : Monday to Friday on business days : XXXX XXXX XXXX XXXX XXXX PT ( XXXX XXXX XXXX XXXX XXXX ET ) Saturday : XXXX XXXX XXXX XXXX XXXX PT ( XXXX XXXX XXXX XXXX XXXX ET ) We will be unavailable on XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX Day. Mailing address Upstart XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX _______________________________________________ FRAUDULENT EMAIL : XXXX XXXX XXXX, We're writing to inform you that there has been a recent change to your check payment instructions for your Upstart loan. Effective immediately, please make your check payments payable to XXXX XXXX XXXX XXXX. Below is the new mailing address for your checks : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX California XXXX Please include your loan ID ( XXXX ) on the memo field to ensure accurate and timely credit to your account. Please note you also have the option of setting up recurring payments by logging into your account and selecting Add Recurring to update your payment preference. Alternatively, you may also contact us at the information below to assist you with scheduling a payment. If you have any concerns about this information, you can reach us at XXXX or ( XXXX ) XXXX. Thank you, Upstart Loans Operations* * Upstart Pass-Through XXXX, Series XXXX is the current creditor for your Upstart loan XXXX ( XXXX ) XXXX Upstart Network, Inc., XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
Frequently Asked Questions
What is Complaint #5007956 about?
Complaint #5007956 was filed against Upstart Holdings, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-14T12:00:00-05:00.
How did Upstart Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Upstart Holdings, INC.?
Yes, visit the Upstart Holdings, INC. company profile at readthecomplaint.com/company/upstart-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.