Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5007876
Complaint Overview
Complaint ID: 5007876
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Massachusetts
ZIP Code: 019XX
Date Received: 2021-12-14T12:00:00-05:00
Date Sent to Company: 2021-12-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hi my name is XXXX XXXX email address XXXX XXXX PayPal account was hacked on XX/XX/21 and new address was added to my account. On XX/XX/XXXX my account was closed by theft and all money XXXX + were stollen. I realized that on XX/XX/XXXX and called Pay Pal that day. A representative told me that two checks were mailed to my address. I did not receive any checks. I called many times Pay Pal help desk asking to cancel the checks. I talked with security department but every time I called, I got different representatives and different answers. I also ask to speak to a manager but was not connected after more than hour waiting. It's very unprofessional
Frequently Asked Questions
What is Complaint #5007876 about?
Complaint #5007876 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-12-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.