Debt collection -- False statements or representation -- Complaint #5003431
Complaint Overview
Complaint ID: 5003431
Company: Receivables Performance Management, LLC
Product: Debt collection
Sub-Product: Other debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: New Jersey
ZIP Code: 079XX
Date Received: 2021-12-13T12:00:00-05:00
Date Sent to Company: 2021-12-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX, I switched from XXXX XXXX to XXXX XXXX XXXX XXXX. I have a letter from XXXX confirming that my account has been disconnected with the last day of service being XX/XX/XXXX. I received a new bill for payment on XX/XX/XXXX - XX/XX/XXXX for {$760.00}. In XXXX ( date unknown ), I spoke to a XXXX XXXX Customer Service Representative and requested to dispute the payment. The customer service agent hung up on me. Again, on XX/XX/XXXX, I called XXXX XXXX Customer Service to address and dispute this bill. I was told that they could not help me and transferred me to XXXX XXXX- the website they provided was XXXX. I waited on the call to talk to a representative, but no one answered. When I tried to call back, I could not speak to a person. I called XXXX XXXX back again and explained this situation and the rep I talked to ( XXXX XXXX said that she could not help. So I have been waiting for another official communication which I finally received this Friday by XXXX ( received Friday, XX/XX/XXXX ). This communication came from RPM ( Receivables Performance Management LLC ) - Reference Number XXXX. The letter says I have XXXX to notify the office to dispute the validity. HOWEVER, The letter is dated as XX/XX/XXXX. I will not be able to submit my dispute in time if they go by this date and not the date of receipt. In the meantime, I would like to protect myself and will fully dispute this bill in full ( now {$830.00} ). I also assume they have reported to the credit agencies. In the meantime, I will send a letter ( which will likely be received well after the XXXX from the XX/XX/XXXX date they indicated in the letter ), but will also send an email copying this note to you at the CFPB. I am attaching the documents I referenced above. Additionally, I am showing proof of payment from my credit card that shows that I paid my previous bills ( there are no outstanding bills since I had had auto-payment set up ). My last payment to XXXX XXXX was on XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #5003431 about?
Complaint #5003431 was filed against Receivables Performance Management, LLC regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2021-12-13T12:00:00-05:00.
How did Receivables Performance Management, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Receivables Performance Management, LLC?
Yes, visit the Receivables Performance Management, LLC company profile at readthecomplaint.com/company/receivables-performance-management-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.