Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5000593
Complaint Overview
Complaint ID: 5000593
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Texas
ZIP Code: 75062
Date Received: 2021-12-12T12:00:00-05:00
Date Sent to Company: 2021-12-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, This complaint is a continuation of the previous complaint XXXX, against Coinbase. The account was made available to me for just a few days and was locked again. Since I opened the account with coinbase, earlier this year, it has been under review most of the time with no reason provided at all. I have opened about 20 support tickets and most of them were closed within a week ( may be automated ) without resolving the issue. I will continue to complain here until problem is fixed permanently and provide a valid reason why Account remains under review.
Frequently Asked Questions
What is Complaint #5000593 about?
Complaint #5000593 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-12-12T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.