Debt collection -- Attempts to collect debt not owed -- Complaint #5000515
Complaint Overview
Complaint ID: 5000515
Company: Truist Financial Corporation
Product: Debt collection
Sub-Product: Auto debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Illinois
ZIP Code: 60617
Date Received: 2021-12-12T12:00:00-05:00
Date Sent to Company: 2021-12-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i recently learned about getting a credit report so i got my credit report and discovered there was an account on my report that i did not open at all.. so i contacted the company to discuss this matter they told, e there was no account. so i disputed through the credit bureau.The credit bureau came back with a verified account through the company. i then disputed it 3 more time and got the same results. The last time i disputed it the company Regional Acceptance came back and added another account on my credit but changed the account numbers around and also added 3 payments on both accounts. which i never ever paid on. this company is fraud i never had one account with them let alone 2 accounts and i sure have named made an payments. This company is knowingly committing fraud on my reports. Please help me with this
Frequently Asked Questions
What is Complaint #5000515 about?
Complaint #5000515 was filed against Truist Financial Corporation regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-12-12T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.