Credit card or prepaid card -- Closing your account -- Complaint #5000210
Complaint Overview
Complaint ID: 5000210
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: North Carolina
ZIP Code: 28078
Date Received: 2021-12-12T12:00:00-05:00
Date Sent to Company: 2021-12-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Hey so I started with this company and they made me provide proof to get a SECURED cc. I gave a XXXX $ deposit. All of a sudden they started requesting proof of identity. Which I provided when I got the card for this secured card. My first problem was a charge from XXXX XXXX. They promised a credit and never followed through. I provided screenshots with names etc and Discover reversed the charge with the information provided. Which caused me to be over the limit. I continued to pay the bill. Then the last straw was stiffing me for my security deposit right as I was approaching my XXXX months. I would like my money refunded. I no longer care about having the card as it is now closed.
Frequently Asked Questions
What is Complaint #5000210 about?
Complaint #5000210 was filed against Discover Bank regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2021-12-12T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.