Checking or savings account -- Managing an account -- Complaint #4999140
Complaint Overview
Complaint ID: 4999140
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Illinois
ZIP Code: 60608
Date Received: 2021-12-11T12:00:00-05:00
Date Sent to Company: 2021-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i went to make a phone payment to a company. after i initiated this payment, i got a text msg telling me the payment was not accepted. it was declined. i immediately contacted the company i was making the payment to. and told them since i received notice that payment did not go thru, i made alternate plans to pay, outside of the bank i was using, wells fargo. later that evening, the next day, wells fargo was no longer declining this and pulled the {$450.00}. i nor the company re-initiated a payment request. when i told wells fargo this is their own error, as i only did the right thing contacting the company, telling them it was declined, made other arrangements, etc., thats done. i can not go back. thats over. unfortunately it was not over for wells fargo, they sent payment now telling me to dispute unauthorized transactions, and this is being treated and denied, as if there is some fault of my own, it is not. wells fargo was not to send this payment after telling me they declined it. now they wont give it back and me and the company are good, weve settled the payment. wells fargo needs to give me my money back.
Frequently Asked Questions
What is Complaint #4999140 about?
Complaint #4999140 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-11T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.