Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4998267
Complaint Overview
Complaint ID: 4998267
Company: Google Compare Credit Cards INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Missouri
ZIP Code: 63052
Date Received: 2021-12-10T12:00:00-05:00
Date Sent to Company: 2021-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I received an email from my credit card company that my card had been declined due to insufficient credit from a purchase attempt from XXXX XXXX. I immediately panicked because my card had no balance and I had not attempted to make any purchases. The purchase had been attempted at XXXX XXXX that morning. I immediately checked my credit account and had found that another previous transaction had cleared and posted on XX/XX/XXXX in the amount of {$1500.00}. As soon as possible I called my credit card Company XXXX and reported the fraud. They told me that the early morning transaction that was declined was in the amount of appx {$1400.00}. They took a report and filed a dispute. I contacted the XXXX store right after and via chat id XXXX searched for information on this purchase. The person I talked to was named XXXX. She told me she was unable to locate the transaction but directed me to a link to fill out a form for investigation. Today XXXX said I was denied a refund of the money because there was no proof of fraud. As a direct and proximate result of XXXX XXXX failure to validate that this person was an authorized purchases, I was caused to suffer financial injury.
Frequently Asked Questions
What is Complaint #4998267 about?
Complaint #4998267 was filed against Google Compare Credit Cards INC. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-10T12:00:00-05:00.
How did Google Compare Credit Cards INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Google Compare Credit Cards INC.?
Yes, visit the Google Compare Credit Cards INC. company profile at readthecomplaint.com/company/google-compare-credit-cards-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.