Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4996939
Complaint Overview
Complaint ID: 4996939
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Washington
ZIP Code: 98056
Date Received: 2021-12-11T12:00:00-05:00
Date Sent to Company: 2021-12-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a American express business platinum card in mid-XXXX while I was visiting XXXX. The site stated it would award XXXX membership reward points. Meanwhile, American express sent me a solicitation email promising to award XXXX points. I called AMEX and sent all the required documentation. I didn't hear from AMEX. I called after a month and explained and provided more details. I didn't hear anything. I called again and was told the solicitation was not meant for me. How is it possible when the letter is sent to me. I was promised I will receive an email within a week. So far I haven't received any email. I am contesting, AMEX 's argument that it was not meant for me. In that case why did it send me the mail, wasted my time, and resources to shred the letter. AMEX is ingenuous about the whole situation and trying to stiff the customer.
Frequently Asked Questions
What is Complaint #4996939 about?
Complaint #4996939 was filed against American Express Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-12-11T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.