Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4990103
Complaint Overview
Complaint ID: 4990103
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Pennsylvania
ZIP Code: 190XX
Date Received: 2021-12-08T12:00:00-05:00
Date Sent to Company: 2021-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It started XX/XX/2021 when I looked at my account and found it near zero. I called Wells Fargo to find out what happened to my money and they said some women claiming to be me needed the money immediately for her XXXX XXXX. I told them it was not me nor do I have a XXXX to pay. They said Dont worry we will recall it. Then they said the other bank XXXX XXXX would handle the issue. Next, they refused to send it back and said I had to report it to the police which I had already done. Again Im trying to get back money left to me from my XXXX XXXX XXXX months ago. To make a long story short Wells Fargo needs to replace money they gave to someone and lock them up for this crime. I was send a letter and the response from them was I stole my own money. Wells Fargo acknowledged the fraudulent activity and credited back most of the {$25.00}. Transactions but they still refuse to give back my {$12000.00}. and its been 4 months now that they have refused to return the money. Please have them fill an insurance claim or something or whatever to return my deposit.
Frequently Asked Questions
What is Complaint #4990103 about?
Complaint #4990103 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.