Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4990072
Complaint Overview
Complaint ID: 4990072
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Utah
ZIP Code: 84121
Date Received: 2021-12-08T12:00:00-05:00
Date Sent to Company: 2021-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 {$800.00} was sent to my CashApp account. When I attempted to log in I was unable to access the account. After speaking with customer service they advised me to set up a new account and then they would be able to assist. Using the same phone number I created a new account. However, I still can not access the funds from the original account and customer service will not respond. There are now two accounts set up with the same phone number, one of which has {$800.00} I can not access. I am unable to speak to an actual person as they will only respond via an automated chat.
Frequently Asked Questions
What is Complaint #4990072 about?
Complaint #4990072 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-12-08T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.