Checking or savings account -- Managing an account -- Complaint #4985834
Complaint Overview
Complaint ID: 4985834
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Cashing a check
State: California
ZIP Code: 92105
Date Received: 2021-12-07T12:00:00-05:00
Date Sent to Company: 2021-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Navy federal Cashed my settlement check that that was for me with the fraudulent endorsement signature on the back of the check. My check was put into a member 's account I've contacted the police made a report by the report with navy federal Navy federal gave me a window of 10 days and the issue would be resolved I filed a complaint on the XXXX XXXX XXXX it is now the XXXX XXXX XXXX I spent hours on the phone with navy federal They can't give me any information Other than they're working on it. They're Past there deadline, No one has been working on my case Nor is my case assigned to anybody. This much I got from an employee yesterday on the phone. They're just brushing me off And trying to keep my money All because I close my account out with Them. The last piece of information I got was they're working on it they're really backed up and they're not sure when they're going to be able to handle my case
Frequently Asked Questions
What is Complaint #4985834 about?
Complaint #4985834 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-07T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.