Checking or savings account -- Managing an account -- Complaint #4981675
Complaint Overview
Complaint ID: 4981675
Company: American Express Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Texas
ZIP Code: XXXXX
Date Received: 2021-12-06T12:00:00-05:00
Date Sent to Company: 2021-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened XXXX checking account on XXXX XX/XX/2021 with a promotion which states : within 45 days, do 5 transactions using your debit card and account will be credited with {$300.00}. I have already done 5 transactions using my XXXX debit card on XXXX XX/XX/2021. When i called kabbage - there is a long wait of more than 45 minutes and still no human being available to talk. I tried sending emails and getting response - but no response from them either.
Frequently Asked Questions
What is Complaint #4981675 about?
Complaint #4981675 was filed against American Express Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-06T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.