Mortgage -- Struggling to pay mortgage -- Complaint #4979970
Complaint Overview
Complaint ID: 4979970
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: District of Columbia
ZIP Code: 20020
Date Received: 2021-12-06T12:00:00-05:00
Date Sent to Company: 2021-12-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My loan was on forbearance for 18 months due to covid-19 financial hardship experienced by my family, when I contacted Wells Fargo I was not giving accurate correct detailed clear information on my options after forbearance to make informed decision on what option is best for me post forbearance, not armed with accurate information on all available options after forbearance the mortgage company placed my loan on " Payment Deferral '' and when I found out I called Wells Fargo and told them that due to my family financial difficulties I can not afford the current payment as it is and I asked them that the best option for me at this time will be the streamline flex modification which will allow me to receive receive mortgage modifications without submitting any paperwork. They ( Wells Fargo ) refused to reverse their decision of placing my loan on payment deferral option. I first requested for the streamline flex modification without paperwork submission option in XX/XX/2021, and also in XX/XX/2021.
Frequently Asked Questions
What is Complaint #4979970 about?
Complaint #4979970 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-12-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.