Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4976821
Complaint Overview
Complaint ID: 4976821
Company: Amerisave Mortgage Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Virginia
ZIP Code: 240XX
Date Received: 2021-12-05T12:00:00-05:00
Date Sent to Company: 2021-12-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XXXX XXXXXX/XX/XXXX we inquired online for a mortgage loan. We asked for only 1 lender contact us... XXXX XXXX We spoke with them and started the process. On Sunday we received phone call from XXXX telling us that we had asked for XXXX XXXX XXXX & they owned that site. The banker I spoke with was very enthusiastic & offered a low rate. It was only when I asked about high closing costs that I was told it included buying points down. I told them I was not interested in that & rates went up. We asked how to receive a Pre-Approval Letter as we were just starting to search online for a home 5 hrs north to be back closer to family. The banker walked us thru the process & before we knew it we had signed papers & paid application fee of {$500.00}. We had till Thursday to send in documentation to proceed. On Monday we decided not to proceed & called their Customer Service Dept to cancel. The rep. led me to believe it would not be a problem. The next call I received was from the banker telling me we needed to proceed & that getting the Application Fee back was not possible. We declined & told him we would contact CFPB. He told me in a very smug tone to go ahead & do what I needed to do. Since then we have rec 'd emails & phone calls to proceed with loan. We declined. Next?
Frequently Asked Questions
What is Complaint #4976821 about?
Complaint #4976821 was filed against Amerisave Mortgage Corporation regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-12-05T12:00:00-05:00.
How did Amerisave Mortgage Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Amerisave Mortgage Corporation?
Yes, visit the Amerisave Mortgage Corporation company profile at readthecomplaint.com/company/amerisave-mortgage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.