Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4974865
Complaint Overview
Complaint ID: 4974865
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: New York
ZIP Code: 11801
Date Received: 2021-12-03T12:00:00-05:00
Date Sent to Company: 2021-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been using the exchange gemini for YEARS now and today i randomly when to log in and it says that my account is frozen and they have deactivated it. For no reason or warning i have over XXXX USD in my wallet in that exchange and now they are restricting me from selling or withdrawing. I just want. To be able to use my account freely. I do not understand why they would do this to any account never mind such a large account randomly.. this is a terrible company i dont know what good they get out of this unless they are trying to steal my funds. I submitted the following info they asked me to Your entire face - Your ID that was used to register with Gemini. This was either a passport or Drivers License. - A hand-written note that states the current date and says [ XXXX ] underneath
Frequently Asked Questions
What is Complaint #4974865 about?
Complaint #4974865 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-03T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.