Vehicle loan or lease -- Managing the loan or lease -- Complaint #4973042
Complaint Overview
Complaint ID: 4973042
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: North Carolina
ZIP Code: 28212
Date Received: 2021-12-03T12:00:00-05:00
Date Sent to Company: 2021-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In regards to acct number XXXX. The Original contract details from Regional acceptance were for {$27000.00} with a finance charge of XXXX at an interest rate of 17.95 % at terms of 72 months.. XXXX XXXX , happily sent a list of payments on the XXXX XXXX XXXX XXXX Total of payments made is {$30000.00}. The total of interest payments made was {$16000.00} and currently the interest rate is now 17.97 %. Regional has repossessed a vehicle that has been paid off for months. They are also claiming That {$3300.00} with a repo fee of {$4300.00} is still left on the account. The vehicle was repossessed on XX/XX/XXXX. The last payment sent to Regional was XX/XX/XXXX. The car has been paid off for months and I should have had possession of the title. The car has been auctioned off. Not only am I out {$30000.00} dollars, but I do not even have the vehicle.
Frequently Asked Questions
What is Complaint #4973042 about?
Complaint #4973042 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2021-12-03T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.