Mortgage -- Struggling to pay mortgage -- Complaint #4971264
Complaint Overview
Complaint ID: 4971264
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: Illinois
ZIP Code: 60638
Date Received: 2021-12-02T12:00:00-05:00
Date Sent to Company: 2021-12-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I went into the forbearance program with suntrust now truist until XX/XX/XXXX do to the covid pandemic. I paid my taxes and home owners insurance in XX/XX/XXXX as instructed by suntrust now truist I contacted the XXXX XXXX to begin my exit strategy from forbearance in order to have enough time to get all my paperwork completed by XX/XX/XXXX. I called several times a week to get my paperwork my home preservation client representative kept telling me they were behind in sending out the paperwork due the covid 19 pandemic. In XXXX when they did send me out the paperwork it was the wrong paperwork since I was had an FHA load snd wanted to defer my payment doing a partial claim because they never instructed or sent out the correct paperwork I was denied now they have sent me a letter of default I call the 2 to 3 times a week never get the correct information or the same person. My home preservation client representative never call me back I need help please please I have been trying to rectify this situation for 6 months no one at Suntrust listen all I want them to do is the deferral partial claim do that I may begin making my payments again please help me
Frequently Asked Questions
What is Complaint #4971264 about?
Complaint #4971264 was filed against Truist Financial Corporation regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-12-02T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.