Mortgage -- Struggling to pay mortgage -- Complaint #4969521
Complaint Overview
Complaint ID: 4969521
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Florida
ZIP Code: 33065
Date Received: 2021-12-02T12:00:00-05:00
Date Sent to Company: 2021-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been trying to work with my lender but they continue to disregard my documents. My counselor XXXX XXXX has submitted numerous third party authorization forms that I signed and provided but Wells Fargo keeps dragging their feet. I am just trying to save my home and they need to start paying attention to the documents that are being submitted. It has been over 3 weeks waiting on them and XXXX rep telling us that they have and another saying they don't.
Frequently Asked Questions
What is Complaint #4969521 about?
Complaint #4969521 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-12-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.