Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #4969439
Complaint Overview
Complaint ID: 4969439
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Virginia
ZIP Code: 233XX
Date Received: 2021-12-02T12:00:00-05:00
Date Sent to Company: 2021-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX and I use Venmo to work with each other on bills. An emergency happened here and she transferred me XXXX dollars to help me here. Now Venmo has locked my account and is keeping XXXX dollars I need to pay bills. I contacted them. They want me to doenload an app that wont download to my phone. They wont accept information from my secure VPN based land system. I still owe that money to cards and that money belong to XXXX or Me. Not venmo. At this point I condiser this theft. They might have locked my account, but they can give they money back to XXXX. They wont do that either. Back to fraud and theft.
Frequently Asked Questions
What is Complaint #4969439 about?
Complaint #4969439 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-12-02T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.