Credit card or prepaid card -- Unexpected or other fees -- Complaint #4965027
Complaint Overview
Complaint ID: 4965027
Company: Webster Bank, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: New York
ZIP Code: 14606
Date Received: 2021-12-01T12:00:00-05:00
Date Sent to Company: 2021-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good afternoon CFPB, Can you help me get FREE mailed monthly transaction statements, as government regulations require? I have a pre-paid XXXX card via XXXX XXXX a division of Webster Bank. They offer online access, but to utilize that access they state if : " you otherwise fail to keep your identifying information confidential, you are responsible for any resulting transactions from your Eligible Accounts, XXXX XXXX XXXX XXXX My identifying information ( Name, Date of Birth, SSN ) is no longer confidential, as it has been leaked by many companies, including XXXX. And Social Security prohibits changing my number unless/until I experience serious financial loss. So I can't meet the requirement of keeping my identifying information confidential. And thus can't utilize online access. And, if I want paper mailed statements, I need to pay XXXX XXXX {$1.00} each month. XXXX XXXX XXXXXXXX My request ; can you ask they follow the law and provide FREE monthly statements? Note, I don't want to give up any of my other legal rights when accessing/receiving my statements.
Frequently Asked Questions
What is Complaint #4965027 about?
Complaint #4965027 was filed against Webster Bank, National Association regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2021-12-01T12:00:00-05:00.
How did Webster Bank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Webster Bank, National Association?
Yes, visit the Webster Bank, National Association company profile at readthecomplaint.com/company/webster-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.