Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #4961387
Complaint Overview
Complaint ID: 4961387
Company: Upgrade, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Problem with the payoff process at the end of the loan
State: Nevada
ZIP Code: 89074
Date Received: 2021-11-30T12:00:00-05:00
Date Sent to Company: 2021-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a payment to payoff the loan on XX/XX/21 as there is an option under the make a XXXX time payment for additional principal payments and payoff quotes. I paid what the amount was. I went back to check the account on XX/XX/21 and it showed I had a balance. I called the office and spoke with a representative who told me payoffs could not be paid online although the option was there. So I made the final payment with interest included with the representative over the phone and was assured the payment would process and Id have a XXXX balance. I checked the account once more and its now showing I have a balance due of {$1.00} and to payoff would be {$1.00}. I have called and emailed to have the situation resolved with no success. The company is practicing in deceptive tactics to continuously receive extra payments for errors in their payment processing.
Frequently Asked Questions
What is Complaint #4961387 about?
Complaint #4961387 was filed against Upgrade, INC. regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2021-11-30T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.