Mortgage -- Trouble during payment process -- Complaint #4960561
Complaint Overview
Complaint ID: 4960561
Company: Novad Management Consulting, LLC
Product: Mortgage
Sub-Product: Reverse mortgage
Issue: Trouble during payment process
State: Ohio
ZIP Code: XXXXX
Date Received: 2021-11-30T12:00:00-05:00
Date Sent to Company: 2021-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have a reverse with Novad that has a balance I would like to withdraw and have trying to reach the HECM department for 2 months calling daily and trying different phone numbers and email addresses researched through the internet and have not been able to speak with a single person only reach robotic answering systems or get emails rejected. Thie money is mine and I would appreciate being able to receive it. If you can get someone or advise of a correct contact information it would be greatly appreciated.
Frequently Asked Questions
What is Complaint #4960561 about?
Complaint #4960561 was filed against Novad Management Consulting, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-11-30T12:00:00-05:00.
How did Novad Management Consulting, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Novad Management Consulting, LLC?
Yes, visit the Novad Management Consulting, LLC company profile at readthecomplaint.com/company/novad-management-consulting-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.