Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4960524
Complaint Overview
Complaint ID: 4960524
Company: Ria Envia, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 76013
Date Received: 2021-11-30T12:00:00-05:00
Date Sent to Company: 2021-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I have made a wire transfer from the XXXX to XXXX of {$1500.00} through XXXX on XX/XX/2021. I sent it to my father 's account to support my family after I got a confirmation saying that the money was sent I checked with my father and got to know that he did not receive it. So, I contacted XXXX support ( on XX/XX/XXXX or XXXX ) to know the status of it and while checking the recipient details I came to know that I have missed a digit in the recipient account number. Then the support person asked me to change the recipient details and told me they would pull back the money and send it to the correct account. Today ( XX/XX/2021 ) I contacted them again to know about the status they were not sure and said that it depends if the bank is sending the money back to them they would be able to do the pullback. They are not giving me assurance so I am raising this complaint just in case to be on the safer side. I know I have made a mistake but it is still my money any fees deduction is fine but can not afford to lose all my money. Kindly help me with this issue since it is big money for me and my family. Thanks, XXXX
Frequently Asked Questions
What is Complaint #4960524 about?
Complaint #4960524 was filed against Ria Envia, LLC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-11-30T12:00:00-05:00.
How did Ria Envia, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Ria Envia, LLC?
Yes, visit the Ria Envia, LLC company profile at readthecomplaint.com/company/ria-envia-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.