Student loan -- Struggling to repay your loan -- Complaint #4957453
Complaint Overview
Complaint ID: 4957453
Company: SLM Corporation
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Problem lowering your monthly payments
State: New York
ZIP Code: 10550
Date Received: 2021-11-29T12:00:00-05:00
Date Sent to Company: 2021-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a program that im more than qualified for to lower my monthly payments. XXXX XXXX in XXXX and current have bills that is more than I make. I called Sallie Mae and spoke to a women who gave me XXXX options I chose a option to lower my monthly payment and interest. She took a {$50.00} payment and setup XXXX additional payment arrangement. A week later im getting emailed by these XXXX XXXX again saying im denied. I want the plan I applied for. XXXX unemployed due to XXXX and will not be making any payments on this account.
Frequently Asked Questions
What is Complaint #4957453 about?
Complaint #4957453 was filed against SLM Corporation regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2021-11-29T12:00:00-05:00.
How did SLM Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against SLM Corporation?
Yes, visit the SLM Corporation company profile at readthecomplaint.com/company/slm-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.