Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4957357
Complaint Overview
Complaint ID: 4957357
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Ohio
ZIP Code: 43232
Date Received: 2021-11-29T12:00:00-05:00
Date Sent to Company: 2021-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I sold XXXX XXXX for {$230.00}. I accurately completed a request for transfer of these funds to my bank account. To date, this has not occurred. I have repeatedly emailed Gemini concerning this issue. I repeatedly get vague answers as to my refund or no response. I am requesting {$230.00} be wire transferred to my bank account immediately.
Frequently Asked Questions
What is Complaint #4957357 about?
Complaint #4957357 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-11-29T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.