Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4956382
Complaint Overview
Complaint ID: 4956382
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: Virginia
ZIP Code: 231XX
Date Received: 2021-11-29T12:00:00-05:00
Date Sent to Company: 2021-11-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Capital One - $ XXXX XXXX XXXX XXXX XXXXXXXX XXXX in XXXX XX/XX/XXXX, original charge for concert at XXXX XXXX XXXX XXXX XXXX concert postponed, requested refund through XXXX XXXX- who tickets were purchased through XXXX XXXX No refund, disputed charge with XXXX XXXX They gave a temp credit XXXX XXXX XXXX XXXX reversed credit and rebilled stating that XXXX XXXX said it is a valid charge, same time XXXX XXXX also recharged me {$640.00}. XXXX and also credited me $ XXXX Still leaving the original charge from XXXX on my credit card. Contacted both companies, with no resolve. XXXX XXXX stated it is a XXXX issue and XXXX said they already credited us- which is true but then rebilled us the same exact date, leaving a charge of XXXX from XXXX. XX/XX/XXXX since we had no resolve we said we will just go to the concert XXXX XXXX concert postponed again, refilled for a new refund. XXXX XXXX XXXX denied our refund stating we were already issued XXXX. XXXX XXXX Contacted XXXX XXXX again to dispute charge- They refuse to dispute charge stating they have already done everything they can do and the merchant needs to refund us. XXXX XXXXXXXX tried to contact XXXX stadium again- no response. I am here as I have exhausted all other options to get my XXXX back.
Frequently Asked Questions
What is Complaint #4956382 about?
Complaint #4956382 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-11-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.