Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4956273
Complaint Overview
Complaint ID: 4956273
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: District of Columbia
ZIP Code: 20003
Date Received: 2021-11-29T12:00:00-05:00
Date Sent to Company: 2021-11-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Coinbase refuses to return my XXXX crypto currency that remains under the key it controls. Coinbase refuses to return my crypto, which is an XXXX XXXX. In XXXX, 2021, I withdrew my XXXX token from XXXX and sent it to Coinbase 's XXXX Tether address. Coinbase does not have an XXXX address, which means they should send it back.
Frequently Asked Questions
What is Complaint #4956273 about?
Complaint #4956273 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-11-29T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.