Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4950871
Complaint Overview
Complaint ID: 4950871
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: Arizona
ZIP Code: 85205
Date Received: 2021-11-26T12:00:00-05:00
Date Sent to Company: 2021-11-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I did balance transfer for {$4000.00} from Barclay Card to XXXX on XX/XX/21. I did not received any confirmation the balance transfer was successful from Barclay, so I check my XXXX, the money was not there yet. I found out later that I missed type one digit of the XXXX card, and XXXX did not received the fund cause of invalid credit card number. I admit that my mistake. So I been trying to get hold Barclay Card to find out where's the {$4000.00} ( since I have never received the confirmation of balance transfer completed ). That was 3 months ago, I called Barclay twice a week, been transfers to many departments all over the place, from Customer Service, Balance Transfer Fraud, Dispute, back to Fraud, back to dispute, and now back to Customer Service again. I even submitted the Dispute on XX/XX/21 through fax XXXX - and no response. Meanwhile I'm paying interest on the {$4000.00} that I don't have. Each time I called, it took about 1 hour to explain and to get transfer all over. There's no one can help me. I'm frustrate, and with being lay off due to COVID last XXXX, the {$4000.00} is a lot of money. So I decided to write to you to beg for help cause all the time I spent to call and the emotional stress going no where.
Frequently Asked Questions
What is Complaint #4950871 about?
Complaint #4950871 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-11-26T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.