Checking or savings account -- Managing an account -- Complaint #4950546
Complaint Overview
Complaint ID: 4950546
Company: American Express Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Texas
ZIP Code: 75206
Date Received: 2021-11-26T12:00:00-05:00
Date Sent to Company: 2021-11-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Signed up for Kabbage checking account offering a {$300.00} cash bonus if terms are met. Met the terms of the promotion. Account was then locked for security reasons for several weeks. After hours and hours on hold I finally got Kabbage to unlock the account and confirm that I met the terms of the {$300.00} cash bonus. Said that due to an " error '' the {$300.00} would need to manually credited. The bonus has still not been applied to the account and I'm afraid to use the checking account because it was locked for no reason. I can not get anybody in customer service to respond to me either by email or by phone. When I call the phone, I wait on hold for 30-60 minutes and then am automatically disconnected. This is the worst, most disorganize, most understaffed bank I've ever dealt with. Give me the {$300.00} bonus I am due, per your own promotion terms. This promotion is STILL BEING ACTIVELY ADVERTISED HERE : https : //www.kabbage.com/checking/
Frequently Asked Questions
What is Complaint #4950546 about?
Complaint #4950546 was filed against American Express Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-11-26T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.