Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #4950500
Complaint Overview
Complaint ID: 4950500
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 93550
Date Received: 2021-11-26T12:00:00-05:00
Date Sent to Company: 2021-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 XX/XX/2021 XXXX XXXX Along with several times during the year prior to this time with different transaction ranging from XXXX or more dollars This company has kept my direct deposit payment on hold for various reasons I have had my money refunded from a business or I have paid on the card directly from my paycheck this company will not give the money to the card directly from the bank of the company I had a refund with or without notifying me place a hold or restrictions on my money it's a prepaid card transaction when I call and have asked the company why I can't access my money on the account I get told they have rights to hold my money for over a week time frame they have left me in serious complicated financial delays on several occasions and I put my finances onto the card being it's prepaid not money given to me by the card services I have also been at a company where the cash back feature is offered and I requested a cash back with a purchase and the card accepted the money but then declined it but the card withdraw from my balance but the store stated the company declined the transaction the card services then would take XXXX days to correct the mistake although it was the mistake in the way the card company accepts or rejected transactions they claim to only have a limited use of services only after they give the money to the company but reject it because of the service available with the company so I don't understand how they allow the money to be withdrawn from my balance to the business if they don't offer that service with that card transaction I call ask him for my money to be released or refunded because of the company 's error several times during the year for several weeks before the company will acknowledge that they should not have taken my money and then without responding to my request per conversation with me they hold my money back until I have been without a balance for weeks
Frequently Asked Questions
What is Complaint #4950500 about?
Complaint #4950500 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2021-11-26T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.