Vehicle loan or lease -- Getting a loan or lease -- Complaint #4950026
Complaint Overview
Complaint ID: 4950026
Company: Carvana Group, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Problem with additional add-on products or services purchased with the loan
State: Wisconsin
ZIP Code: 53222
Date Received: 2021-11-26T12:00:00-05:00
Date Sent to Company: 2021-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Lenders made Illegal Discriminatory Markup and refused to send a FCRA Notice stating they only took a soft credit report and don't have to send me a FRCA. As my quoted down-payment is o {$13000.00} but its was advertised at a {$2000.00}. My markup is due to discrimination and retaliation against me. I spoken with Carvana as their representative XXXX number at ( XXXX ) XXXX, she told me that I can not speak to a management because they work from home and I have to walt for XXXX days before I can have make another application. She indicated they took a soft pull that implied they don't have to follow FCRA.
Frequently Asked Questions
What is Complaint #4950026 about?
Complaint #4950026 was filed against Carvana Group, LLC regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2021-11-26T12:00:00-05:00.
How did Carvana Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Carvana Group, LLC?
Yes, visit the Carvana Group, LLC company profile at readthecomplaint.com/company/carvana-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.