Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #4948667
Complaint Overview
Complaint ID: 4948667
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Nevada
ZIP Code: 89032
Date Received: 2021-11-25T12:00:00-05:00
Date Sent to Company: 2021-11-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I purchased a watch from XXXX. The item was sent with signature required delivery but was never delivered to me and no signature was obtained. I tried multiple times to dispute with XXXX but was not getting an answer. I disputed the amount with PayPal, but they did not properly review the evidence and denied my case. I had to further pursue action by disputing the amount with my credit card. They also falsely denied my claim and recharged my credit card on XX/XX/2021. PayPal has received the money from my credit card. The seller eventually admitted the mistake on XX/XX/XXXX and tried to refund me but PayPal still had my chargeback open. On XX/XX/XXXX, PayPal also deducted the amount from the seller ( I thought this was the seller refunding me ) on transaction XXXX. As of this moment, PayPal has both my money and deducted the amount from the seller.
Frequently Asked Questions
What is Complaint #4948667 about?
Complaint #4948667 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-11-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.