Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4948523
Complaint Overview
Complaint ID: 4948523
Company: Navy Federal Credit Union
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Florida
ZIP Code: 33138
Date Received: 2021-11-25T12:00:00-05:00
Date Sent to Company: 2021-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company reported account on my record more than XXXX times. Also account was removed due to fraud XX/XX/2021. Company ( Navy Federal Credit Union ) stated I made a payment which I never did & re entered account in my credit on XX/XX/2021. Contact them to ask questions in pertain to them reporting same account more than once in my credit. They stated that Told me that my Checking acct was closed and that I needed to make a {$10.00} payment to close It out and open another one. This is the way they are getting ppl. Regardless of the info provided to me by them, I still didn't make the payment due to it sounding off.
Frequently Asked Questions
What is Complaint #4948523 about?
Complaint #4948523 was filed against Navy Federal Credit Union regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2021-11-25T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.