Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4946040
Complaint Overview
Complaint ID: 4946040
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
ZIP Code: XXXXX
Date Received: 2021-11-25T12:00:00-05:00
Date Sent to Company: 2021-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear team I have used amex card more than three years later on want to close my card called multiple time and request to close the card after one month finally i close the american express credit card on XXXX XX/XX/2021 also i have received mail from American express your account has beed closed you can trash the card so that i follow the same. Also i check on the normal XXXX report like a XXXX its shows account closed then after couple of month XXXX they called me they said in your XXXX there was the transaction of one lak and i explain them i closed the card on XXXX month itself how its possible and they told you are the responsible the card payment orelse you can diapute to the customer we can claim from vendor. I told them unneseecory with out anything i cant complaint to vendor. Now they hit me in cibil score paymnet pending from XXXX and XXXX month. My question is if when i close the card that time was no pending Payment they clear everthing. Now they are coming with big amount of one lak. Can't accept this fraudlent from american express.
Frequently Asked Questions
What is Complaint #4946040 about?
Complaint #4946040 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-11-25T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.