Mortgage -- Trouble during payment process -- Complaint #4946001
Complaint Overview
Complaint ID: 4946001
Company: Megastar Financial CORP
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Maine
ZIP Code: 040XX
Date Received: 2021-11-25T12:00:00-05:00
Date Sent to Company: 2021-11-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 an unauthorized automatic payment was taken out by the company. As this payment was an excess they applied it to the following month. Upon the discovery of this unauthorized payment, I called Megastar to complaint of this payment. I was told they could not reverse the charge but would need to issue a check. I was issued a check for XXXX ( The amount of the unauthorized payment. ) I was not paid the overdraft fees that I was charge for debits that came out when I was not aware of this payment. On XX/XX/XXXX I cashed the check for XXXX that Megastar sent. I received a notice from my credit union 1 week later that the check had a stop payment. I was assessed a XXXX dollar stop payment fee. I called Megastar 's customer service number and was told that they had no record of the stop payment and asked for me to send in the credit union notice. This notice was submitted to Megastar. They continue to say that the check was cashed even thou they have the letter from the credit union showing the payment had a stop payment. The escalation 's department said they were looking into it as the credit union letter shows they stopped payment but their cash office says the check was cashed. I contacted the corp. office and was told it was a problem with the payment process company they contract with and they kept telling them that the check was cashed. The corp office could see the submitted letter from the credit union showing stop payment and fee attached for the stop payment that i was assessed. I have been told many times from the customer service department that a supervisor would call me to talk about this but none will call. We are approaching 4 months since this happened and we are no closer to resolving this dispute and the megastar financial corp office says it is the problem the payment processor needs to fix, however they should be responsible for the payment as the loan server.
Frequently Asked Questions
What is Complaint #4946001 about?
Complaint #4946001 was filed against Megastar Financial CORP regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-11-25T12:00:00-05:00.
How did Megastar Financial CORP respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Megastar Financial CORP?
Yes, visit the Megastar Financial CORP company profile at readthecomplaint.com/company/megastar-financial-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.