Mortgage -- Trouble during payment process -- Complaint #4945315
Complaint Overview
Complaint ID: 4945315
Company: Paramount Residential Mortgage Group
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 33611
Date Received: 2021-11-24T12:00:00-05:00
Date Sent to Company: 2021-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Hello in XXXX of this year, we refinanced our home and we got switched to a different loan mortgage service/company called XXXX mortgage. We live in a flood zone and we are required to maintain flood insurance. My flood insurance was due to renew on XX/XX/2021 and my premium was {$1400.00}. The Morgage servicer requested a copy of the coverage continuace and declaration page. I forwarded the request to my insurance broker rep XXXX XXXX XXXX XXXX at Florida XXXX XXXX XXXX and asked they send this to my mortgage servicer XXXX I continued to receive cancelation notices from my flood insurance carrier XXXX andI continued to let Florida all risk that they need to reach out and get this resolved. Finally On XX/XX/2021 I called XXXX my mortgage servicer that holds my escrow and I called XXXX XXXX risk on recorded lines to ask that they pay my policy and i confirmed the loan servicer had the funds to pay the flood insurance. All parties were aware that the payment was due no later than XX/XX/XXXX or I would be canceled. The payment arrived and posted on XX/XX/XXXX. XXXX refused payment and has canceled my flood and will not reinstate me. If I Reinstate my new premium is going up to {$3100.00}. ( double ) I need help my money was in the escrow and should of been paid on time with along with my homeowners which they manage to pay on time without issues. Attached are all documents sent to XXXX mortgage. Thanks XXXX And XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4945315 about?
Complaint #4945315 was filed against Paramount Residential Mortgage Group regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-11-24T12:00:00-05:00.
How did Paramount Residential Mortgage Group respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Paramount Residential Mortgage Group?
Yes, visit the Paramount Residential Mortgage Group company profile at readthecomplaint.com/company/paramount-residential-mortgage-group to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.