Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #4941993
Complaint Overview
Complaint ID: 4941993
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Wrong amount charged or received
State: Arizona
ZIP Code: XXXXX
Date Received: 2021-11-23T12:00:00-05:00
Date Sent to Company: 2021-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At the beginning of XXXX, I applied for a checking and savings account with Wells Fargo. On XX/XX/2021, I received an email stating my accounts have been approved and welcoming me to Wells Fargo. On XX/XX/2021, I received an email from Wells Fargo for each account, stating that they have made a business decision to close each of the XXXX accounts. Unfortunately for me, this was after my XXXX funding transfer from my previous bank ( XXXX ) had already been withdrawn from my account and my old accounts closed. After trying to work with XXXX and Wells Fargo, both have been unable to help me get my {$360.00} back. XXXX says Wells Fargo has withdrawn it and should have it ; Wells Fargo says it should have been returned to XXXX when the accounts were closed. The XXXX case number was XXXX. The XXXX case number was : XXXX. The money never credited to either of the new accounts ; the {$330.00} to the new XXXX savings and {$25.00} to the new XXXX checking.
Frequently Asked Questions
What is Complaint #4941993 about?
Complaint #4941993 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2021-11-23T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.