Debt collection -- Written notification about debt -- Complaint #4932979
Complaint Overview
Complaint ID: 4932979
Company: Procollect, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Texas
ZIP Code: 75160
Date Received: 2021-11-20T12:00:00-05:00
Date Sent to Company: 2021-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested validation and all original documentation stating that I have a signed contract between this company PRO COLLECT of the alleged debt this company stated. I allegedly owe the sum of {$1000.00} and the 3 major credit bureaus ( XXXX, XXXX and XXXX ) on XX/XX/2021. I haven't received any of supporting documentation from these two company nor the credit bureaus. Supporting their claim over this alleged debt sent to me. XXXX respondent vie e-mail with their company results stating that they ( XXXX ) was able to verify the alleged with both collection agencies, but did not send me the supporting documentation on how they was able to verify this alleged debt. I received a statement from XXXX XXXX sent on XX/XX/2021 stating their company verify the debt without any supporting documentation being sent to me as requested in the letter I sent to their company no response from XXXX. Due to no receiving any documentation from none of these parties listed above. On XX/XX/2021. I sent 2nd request sign affidavit to retrieve documentation from the 3 credit bureaus and 2nd request signed affidavit certified mail with a return receipt to PRO COLLECT asking for all of the documentation supporting the alleged debt these company stating I allegedly owe to them. I received a response from XXXX vie email on XX/XX/2021 of their company investigation stating that they still verified the alleged debt as being accurate with the collection companies without send me any documentation supporting their method of verification of this alleged debt nor supporting documentation that I requested. No response from XXXX XXXX, XXXX XXXX and XXXX.
Frequently Asked Questions
What is Complaint #4932979 about?
Complaint #4932979 was filed against Procollect, INC. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2021-11-20T12:00:00-05:00.
How did Procollect, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Procollect, INC.?
Yes, visit the Procollect, INC. company profile at readthecomplaint.com/company/procollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.