Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4932842
Complaint Overview
Complaint ID: 4932842
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: California
ZIP Code: 95355
Date Received: 2021-11-21T12:00:00-05:00
Date Sent to Company: 2021-11-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/21 I tried to transfer My XXXX coin valued at XXXX and was denied transfer I tried XXXX more times and price kept dropping and was denied as wellcalled customer service they said it was a glitch and nothing they can do about it now the whole community of XXXX XXXX owners are locked out of our accounts on Coinbase saying that they are having technical issues and trying to resolve the problemCant get a hold of anyone on the phone from customer support XXXX hour hold and no answers today is XX/XX/21 this problem has been going on since they released XXXX for purchase
Frequently Asked Questions
What is Complaint #4932842 about?
Complaint #4932842 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-11-21T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.