Credit card or prepaid card -- Fees or interest -- Complaint #4932603
Complaint Overview
Complaint ID: 4932603
Company: Banco Popular De Puerto Rico
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Texas
ZIP Code: 75093
Date Received: 2021-11-20T12:00:00-05:00
Date Sent to Company: 2021-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I filed a CFPB complain to POPULAR CREDIT SERVICES on XX/XX/2021 ( Complain ID : XXXX ) regarding the charge of annual fee to the credit card after the account was closed. POPULAR CREDIT SERVICES responded to the complain on XX/XX/2021 confirming that the account as been closed and I will receive a credit for the pending balance related to the annual fee ( please see case XXXX for detailed response from the company ). However, POPULAR CREDIT SERVICES never credit my account to zero out the annual fee ( {$140.00} ) as it stated. As a result, my account is now considered delinquent ( even after closure ) and has been incurring late charges and interest charges, and this has been reported to the credit bureau which affected my credit score significantly!
Frequently Asked Questions
What is Complaint #4932603 about?
Complaint #4932603 was filed against Banco Popular De Puerto Rico regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-11-20T12:00:00-05:00.
How did Banco Popular De Puerto Rico respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Banco Popular De Puerto Rico?
Yes, visit the Banco Popular De Puerto Rico company profile at readthecomplaint.com/company/banco-popular-de-puerto-rico to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.