Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #4930727
Complaint Overview
Complaint ID: 4930727
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: California
ZIP Code: 90275
Date Received: 2021-11-19T12:00:00-05:00
Date Sent to Company: 2021-11-19T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This letter mailed to EXPERIAN explains the problem Personal Information on this letter was deleted as instructed on by consumer finance.gov website MAILED LETTER CONTENT BELOW XX/XX/2021 TO WHOM IT MAY CONCERN AT EXPERIAN XXXX XXXX XXXX XXXX, TX XXXX Dear Experian Associate I need help resolving the issue below since.. When I logon to Experian.com/ freeze & request to have my Credit XXXX XXXX permanently I get a message that says I HAVE NO FREEZE ON MY EXPERIAN ACCOUNT However, when XXXX XXXX XXXX XXXX who is the bank handling my mortgage Refinancing ) checks my credit they say it shows my EXPERIAN XXXX IS FROZEN & can not be viewed My personal details below FULL NAME XXXX XXXX XXXX PERMANENT HOME ADDRESS FOR PAST XXXX years XXXXXXXX MOBILE # XXXXXXX EMAIL ADDRESS XXXXXXXX It is ridiculous that I CAN NOT REACH ANY LIVE EXPERIAN XXXX at all the # XXXX I have located for EXPERIAN XXXX the XXXX & other sources including XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please call me or email me or TEXT me ASAP & help me get this issue resolved A very frustrated, dissatisfied Experian customer XXXXXXXXXXXX
Frequently Asked Questions
What is Complaint #4930727 about?
Complaint #4930727 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2021-11-19T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.