Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #4930312
Complaint Overview
Complaint ID: 4930312
Company: Foris Dax, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or missing disclosures
State: California
ZIP Code: 950XX
Date Received: 2021-11-19T12:00:00-05:00
Date Sent to Company: 2021-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My complain is about Crypto.com. I opened crypto account a while back and when i opened the account to trade crypto currency i scaned my id and everything they wanted and i started trading crypto currence. At some point i wanted to withdraw my currency to my bank account and they wont let me withdraw the money since my mailing address is po box and i tried reaching out to them saying that we live in area we dont get mail delivered so we are mandatory required to have po box address so all my utilities and bank account and even my id has po box . My complain is why did they not disclose this when i opened the account that i need physical address not po box why did they allow me to use my bank account and my id which has po box address to open account and now i want to withdraw they come up with this that i need physical address.they need to let the customers know before they open account not when they want to withdraw. I lost so much money coz i was not able to withdraw crypto whien they were up and now they are down so i lost money and they are not taking any responsibilities and my money is stuck and i cant withdraw.
Frequently Asked Questions
What is Complaint #4930312 about?
Complaint #4930312 was filed against Foris Dax, INC. regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2021-11-19T12:00:00-05:00.
How did Foris Dax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Foris Dax, INC.?
Yes, visit the Foris Dax, INC. company profile at readthecomplaint.com/company/foris-dax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.