Checking or savings account -- Managing an account -- Complaint #4929400
Complaint Overview
Complaint ID: 4929400
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New York
ZIP Code: 111XX
Date Received: 2021-11-19T12:00:00-05:00
Date Sent to Company: 2021-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Herein is my Response to Wells Fargo 's answer in aforementioned Case ID XXXX Respondent to the aforementioned complaint, XXXX XXXX of Wells Fargo Executive Office , continues to ignore any and all calls and voicemails to her direct number XXXX, I called on Monday XX/XX/2021 and left voicemail to return my call, no response, I called again on XX/XX/2021 and left voicemail to return call, *zero* response to date, all calls are unanswered and go straight to voicemail. Wells Fargo refuses to provide the required 12 character code " XXXX '' as XXXX supervisor informs me : without 12 character code beginning with " XXXX '' Im unable to report the scam on XXXX reporting service Wells Fargo keeps providing me an invalid 10 character code to use with XXXX Reporting Mechanism. ( Please see enclosed attached evidence captured from XXXX XXXX XXXX as indicated in the evidence under Payment ID : XXXX Mandates all financial institutions to provide a Payment ID that is 12 characters long. I remain outraged that Wells Fargo closed all ( 3 ) three previous claims *before* providing the outcome of the receiving institutions action or inaction on the case, Wells Fargo is not informing me of the action or inaction of the receiving institution, Wells Fargo is not informing me what time frame to expect receiving institution action or inaction.
Frequently Asked Questions
What is Complaint #4929400 about?
Complaint #4929400 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-11-19T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.