Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4927589
Complaint Overview
Complaint ID: 4927589
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
ZIP Code: XXXXX
Date Received: 2021-11-18T12:00:00-05:00
Date Sent to Company: 2021-11-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account has been under review for a month now. I gold my crypto in coinbase and they but my account under review without any reason. I sold my last BTC XXXX XXXX and after that i can't sell nothing. Yes i have small amont of money there but for me it is big. I sent them first complaint in XXXX. XXXX. They answerd a plain replay in XXXX and i answerd back. The last lether they sent me was XXXX. XXXX and they told that they will close case in 48 hours and fix the problem but they didnt. Today i sent a New complaint and got again a stamp answer. I Hope that you can help me
Frequently Asked Questions
What is Complaint #4927589 about?
Complaint #4927589 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-11-18T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.