Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4927534
Complaint Overview
Complaint ID: 4927534
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
ZIP Code: XXXXX
Date Received: 2021-11-18T12:00:00-05:00
Date Sent to Company: 2021-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an account on www.coinbase.com where I trade with money and criptocurrencies. When creating the account, they verify my identity and I have been working without problems up to now. For about XXXX weeks, they have blocked my account because, according to them : " Right now your account is being reviewed and we need some time to verify your information. During this review, you will not be able to use Coinbase. Reviews usually take a few days. '' I have contacted them through their email support and they tell me to upload my identity documentation again and enter my personal data. I have uploaded it multiple times, both my driver 's license and my government identification card. They have closed the case but have not unlocked my account, so my account is blocked since it is always under review, so XXXX cant work with the platform and have my money blocked ( XXXX ). Coinbase case # XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4927534 about?
Complaint #4927534 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-11-18T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.